Creator
Wendy Knowler is one of SA's foremost consumer journalists, known for her columns published by TimesLIVE and her contributions to radio stations. She also hosts training workshops for businesses around SA. Her expertise is based on 20 years of mediating conflict between consumers and companies.
A totally wrong assumption is costing many South Africans dearly; to the point of financial ruin in some cases.
Food past its best-before date has been scientifically proven to remain safe for quite some time after that
Claims relating to cars made up about 40% of complaints lodged by policyholders to the ombudsman for short-term insurance (Osti) last year; most involving accident-related claims rejected because of an exclusion in the policy.
A Supreme Court of Appeal judgment this week went against the buyer of a home who unwittingly paid R5.5m into the bank account of a fraudster instead of that of a law firm.
The fast food chain says it has taken action against a franchise shop which threatened customer-facing staff whose orders don’t include sufficient Add Hope donations.
Some had placed and paid for multiple orders - one of them 25 items, Makro confirmed - and almost half of them (46%) were first-time customers.
Do you know which address your bank has on record as your chosen address; the address to which legal documents must be sent?
The more things, change, the more they stay the same.
Police have issued an arrest warrant for alleged holiday swindler Francois Swart, whose Fourways-based travel agency Priority Escapes stands accused of being paid millions for Maldives package holidays which it failed to book.
Most manufacturers claim their little foil encased candles burn for a minimum of four or six hours, but do they live up to that claim?
'I don't want a refund, I want the goods I paid for', a Vodacom customer said after his 75% Black Friday discount cancelled with no explanation.
Why do I write about car insurance issues such a lot? Because every day I receive desperate emails from one of more of the one-third of SA motorists who choose to insure their cars — despite extreme budget pressure — in the belief that…
Discovery Health has been ordered to qualify its claim to offer “comprehensive” chronic cover after being called out by a prominent South African businessman.
Nothing has the capacity to capture the hearts, and wallets, of the nation quite like the Springboks and their battle to win the Rugby World Cup.
Listening to recordings of calls featuring cellphone telesales agents getting people to agree to a contract is not good for my blood pressure.
